OUR MISSION

ASSIST ENTREPRENUSERS + SMALL BUSINESSES IN FINDING THEIR BRAND IDENTITY AND USE TIMELESS DESIGNS TO CAPTIVATE THEIR TARGET MARKET.

WE ELEVATE YOUR BRAND. 

FAQ + DISCLAIMER

When do you start working on my services?

 

I start working on your services once you have paid your deposit and completed your questionnaire (s). 

Be advised y0ur questionnaire must be completed ENTIRELY. We do not do freestyles, you must have a vision and inspiration for us to execute a design that will fit your business. 

 

What is your turnaround time?

 

ESTIMATED TURNAROUND TIMES:

 

PER BRANDING TASK: 

Drafts: 7-10 business days

Edits: 3 - 5 business days

WEBSITE:

Drafts: 7-15 business days 

Edits: 3-7 business days

Turnaround times vary from client to client. Revisions and incomplete forms, and lack of timely communication can prolong the estimated turnaround times above. 

Do you do rush orders?

 

We do not do rush orders. We believe every great design needs its proper research and time. 

 

What is your return policy?

 

Due to the nature of the service, we do not refund under any circumstance.

All digital files are non-refundable. 

Do you offer printing services?

 

No, we do not offer printing services. 

What times do you work?

 

We work Monday - Friday. 

We do not work weekends or holidays.

Please allow 1 business day for a response to your emails.

How do we communicate?

 

Our primary source of communication is email. This is the best way to keep records of all communication and how you will receive drafts and files. 

How do I make my payments?

 

All payments are made via your client portal:

 https://portal.elevateexecutiveservices.com/public/client/portal/5e9105335b59be26ad05f0ca

Where do I go to get access to my questionnaire and upload my images + inspirations?

 

You questionnaires are stored in your client portal:

https://portal.elevateexecutiveservices.com/public/client/portal/5e9105335b59be26ad05f0ca

You can upload images here aswell.

Revisions:

You get 3 complimentary revisions, after those 3 any edits are $10

Any changes made to an already approved design is an additional $15. 

DEPOSITS + PAYMENT PLANS

A DEPOSIT IS REQUIRED FOR ALL SERVICES AND PACKAGES. YOUR DEPOSIT IS APPLIED TO YOUR TOTAL AND USED TO SECURE YOUR SPOT. 

BY SUBMITTING YOUR DEPOSIT YOU ARE AGREEING TO ALL TERMS AND CONDITIONS.

PAYMENT PLANS ARE AVAILABLE FOR ALL SERVICES AND PACKAGES. 

IF MORE THAN 2 PAYMENTS ARE MISSED YOUR PROJECT WILL BE PUT ON HOLD UNTIL ATLEAST ONE PAYMENT MADE. 

DRAFTS + SAMPLES

ALL DRAFTS AND SAMPLES ARE FOR REVIEW PURPOSES ONLY. THEY MAY NOT BE SHARED, COPIED OR MANIPULATED.

ALL DESIGNS BELOW TO EES UNTIL YOUR BALANCE HAS BEEN PAID IN FULL AND WE HAVE FORMALLY DELIVERED YOUR FILES VIA EMAIL. 

INTELLECTUAL PROPERTY DISCLAIMER:

The content on this website and within downloadable guides is protected by copyright. No portion of this website or our downloads may be copied or replicated in any form without our written consent.

Once each client project has finished and both parties have signed off, all intellectual property rights are transferred over to the client. However, all clients acknowledge that we may use examples of their assets in case studies to display on our website or social media for promotional purposes of our own brand.

LAST UPDATED:
OCTOBER 12, 2020

Have any questions or concerns? 

We’re always ready to help!

 

 

email us at:

ericaortiz.ess@gmail..com

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